At thej3world, we’re committed to providing a smooth and satisfying shopping experience. Please read our Shipping and Returns policy carefully before placing your order.
🚚 Shipping Policy
Shipping Locations
We currently ship across India. For international orders, please contact us at info@thej3world.com.
Shipping Time
Orders are processed within 1–2 business days after payment confirmation. Delivery time typically takes:
- Metro Cities: 3–5 business days
- Other Regions: 5–7 business days
Note: During sales or festive periods, shipping may take a little longer due to high order volume.
Shipping Charges
Shipping charges are calculated at checkout based on order value and location. We may offer free shipping on qualifying orders (as per promotions).
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your shipment through our courier partner’s portal.
🔄 Return & Exchange Policy
We want you to love your purchase. If you’re not fully satisfied, here’s how we handle returns and exchanges:
Eligibility
- Return/exchange request must be raised within 7 days of receiving the product.
- Items must be unused, unwashed, and in original condition with tags/packaging intact.
- Certain products like personalized/custom items, innerwear, or clearance items are non-returnable (will be mentioned on product page).
How to Initiate a Return
- Email us at [insert email] with your order number and reason for return.
- Our team will review and guide you on the next steps.
- Once approved, you can send the item to our return address. We recommend using a trackable shipping service.
Refunds
- Refunds are processed within 5–7 working days after we receive and inspect the returned item.
- Refunds will be credited to your original method of payment.
- In some cases, we may offer store credit instead.
Exchanges
If you need a different size or replacement for a defective item, we will be happy to exchange it. Just follow the return process and mention “Exchange” in your email.
📝 Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order by contacting us.
- Once dispatched, cancellations are not possible. You can go for a return/refund as per our return policy.
📩 Questions?
We’re here to help!
Email us at: info@thej3world.com
Website: https://thej3world.com
💵 Cash on Delivery (COD) Notice
We offer Cash on Delivery (COD) for select locations in India to ensure convenience for our customers.
Please note:
- Cash on Delivery (COD) is available. For orders above ₹500, the COD charge is ₹40.
- For orders below ₹500, the COD charge is ₹90.
- We may call or message you to confirm your COD order before shipping.
- Failure to accept confirmed COD orders may lead to restriction from future COD purchases.
🔁 Product Page Message (Return/Exchange)
Here’s a short message you can place on each product page to inform users about return/exchange options:
✅ Easy Returns & Exchanges
Not satisfied with your purchase? We’ve got you covered. You can request a return or exchange within 7 days of delivery. Learn more on our Shipping & Returns page.