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🛒 Where Can I Shop?
1. Where can I buy J3WORLD products?
You can shop online through our website (www.thej3world.com). We are currently working on our app and may expand to physical stores in the future.
📦Manage My Orders
1. How do I get more information about a product before ordering?
For product-related queries, contact us on WhatsApp at +91-9652574031 or email at connect.j3world@gmail.com.
2. How do I place an order on J3WORLD?
Add items to your shopping cart and place your order through our website. You can also contact us for assistance.
3. Can I place an order on WhatsApp?
Yes, we accept orders via WhatsApp +91-9652574031.
4. Where are you based out of? Do you have a physical store?
We are currently an online-only headquartered in Hyderabad, Telangana.
5. How do I track the status of my order?
You will receive an order confirmation and tracking link via WhatsApp and email.
6. Can I change my shipping/billing address after placing an order?
Yes, contact us as soon as possible after placing the order to request changes.
7. Can I see the products before I buy them?
We do not offer samples, but we can share additional images or videos on request. You can also check product reviews.
8. What is the origin of the products?
All products at J3WORLD are carefully sourced from trusted and verified manufacturers across India. We collaborate with suppliers who meet our quality and safety standards to ensure you receive reliable, everyday essentials that bring joy and value to your home.
9. Can I request express delivery?
Yes, express shipping is available for select pincodes with an additional fee. Contact us to check availability.
10. Do you have a mobile app?
At the moment, J3WORLD does not have a mobile app. However, you can easily browse and shop our entire collection through our website on any mobile or desktop device.
11. Do I get a first-time customer discount?
Yes! Use code J3FIRST to get ₹150 off on your first order above ₹1500.
🚚 Delivery
1. How do I check the estimated delivery date?
Estimated delivery is shown on the checkout page based on your pincode. You’ll also get tracking updates.
2. Can you deliver faster than the estimated time?
We aim to deliver as early as possible. Express shipping is available on select orders.
3. Do you ship internationally?
Currently, we only ship within India. For bulk international orders, contact us directly.
4. Can I send an order as a gift without an invoice?
Yes, just add a note at checkout or contact us with your order ID.
5. Can my gift order be wrapped?
Yes, gift wrapping is available for ₹25 per item. Choose the “Add Gift Wrap” option at checkout.
🔁 Returns & Refunds
1. What if I receive a damaged or incorrect item?
Please share a photo/video of the product and box within 24 hours of delivery. We will resolve it promptly.
2. What is required for a return?
Products must be unused, in original condition and packaging, with all tags/papers.
3. Can I return an item I don’t like?
Yes, within 7 days of delivery. After we receive and check the returned item, we’ll refund the amount to your original payment method or provide a voucher that you can use for your next order.
4. What is your cancellation policy?
Orders can be cancelled within 12 hours of placement. After that, it will be treated as a return.
🎁 Bulk Orders & Customization
1. How do I place a bulk order?
Contact us via email connect.j3world@gmail.com or WhatsApp +91-9652574031with your requirements.
2. Can I customize an item?
We don’t offer customization just yet, but we’re planning to introduce this option soon! Meanwhile, gift wrapping and personalized messaging are available.
3. Can I sell my products on J3WORLD?
Interested sellers can email us at connect.j3world@gmail.com.
💰 Payments
1. What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Wallets, Net Banking, and COD.
2. Is COD available?
Yes, Cash on Delivery (COD) is available. For orders above ₹500, the COD charge is ₹40.
For orders below ₹500, the COD charge is ₹90.
3. Can I pay by bank transfer?
Yes. Contact our team for bank details.
4. Are my payment details safe?
Absolutely. We never store card details and follow strict data privacy policies.